Cancellation of the contract

 

VIII. WITHDRAWAL FROM THE CONTRACT

1. Withdrawal from the Contract, i.e. the termination of the contractual relationship between Us and You from its inception, may occur for the reasons and in the ways specified in this Article or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly mentioned.

2. In case you are a consumer, i.e. a person purchasing the Goods outside the scope of your business activity, you have the right to withdraw from the Contract without giving any reason within 14 days from the date of delivery of the Goods in accordance with the provisions of § 1829 of the Civil Code. In case we have concluded a Contract, the subject of which is several types of Goods or delivery of several parts of the Goods, this period shall begin on the date of delivery of the last part of the Goods, and in case we have concluded a Contract, on the basis of which we will deliver the Goods to you regularly and repeatedly, it shall begin on the date of delivery of the first delivery. You may withdraw from the Contract by any demonstrable means (in particular by sending an email or letter to Our address as set out in Our identification details). You may also use the sample form provided by Us for withdrawal, which is attached as Appendix 2 to the Terms and Conditions.

3. However, even as a consumer, You may not withdraw from the Contract where the subject matter of the Contract:

a) Goods whose Price depends on financial market fluctuations independent of Our will and which may occur during the withdrawal period;

b) the supply of alcoholic beverages which may not be delivered until after thirty days and whose Price depends on financial market fluctuations beyond Our control;

c) Goods that have been customized to Your wishes or for Your person;

d) Goods which are perishable and Goods which have been irretrievably mixed with others after delivery;

e) Goods in sealed packaging that have been removed from the packaging and cannot be returned for hygiene reasons;

f) the delivery of an audio or visual recording or computer program where the original packaging has been damaged;

(g) the supply of newspapers, periodicals, or magazines;

h) the supply of digital content unless it has been supplied on a tangible medium and has been supplied with Your prior express consent before the expiry of the withdrawal period and We have told You that You have no right to withdraw from the Contract.

(4) The withdrawal period under clause VIII.2 of the Terms and Conditions shall be deemed to have been observed if You send Us notice that You are withdrawing from the Contract during that period.

5. In the event of withdrawal from the Contract, the Price will be refunded to You within 14 days of the effective date of withdrawal to the account from which it was credited or to the account selected by the withdrawal. However, the amount will not be refunded before You return the Goods to Us or before You prove that they have been sent back to Us. Please return the Goods to Us clean, including the original packaging where possible.

6. In the event of cancellation of the Contract pursuant to Article VIII.2 of the Conditions, You shall return the Goods to Us within 14 days of cancellation and You shall bear the costs of returning the Goods to Us. You are, in turn, entitled to a refund of the Shipping Charge by Us, but only in the amount corresponding to the cheapest shipping method offered by Us for delivery of the Goods. In the event of cancellation due to a breach of the Contract by Us, We shall also pay the costs of returning the Goods to Us, but again only up to the amount of the Shipping Charge corresponding to the cheapest delivery method offered by Us for delivery of the Goods.

7. You shall be liable to Us for damages in cases where the Goods are damaged as a result of Your handling them in a manner other than that which is necessary in view of their nature and characteristics. In such a case, We will invoice You for the damage caused after the Goods have been returned to Us and the amount invoiced is due within 14 days. If We have not yet returned the Price to You, We shall be entitled to set off the claim for costs against Your claim for reimbursement of the Price.

8. We shall be entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are objective reasons why the Goods cannot be delivered (in particular reasons on the part of third parties or reasons based on the nature of the Goods), even before the expiry of the period set out in Article VI.9 of the Conditions. We may also withdraw from the Contract if it is clear that you have deliberately provided incorrect information in the Order. In the event that you are purchasing goods in the course of your business, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

 

IX. DISPUTE RESOLUTION WITH CONSUMERS

1. We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826 (1) (e) of the Civil Code.

2. We handle consumer complaints via the electronic address linny@cestouyogy.cz. We will send information about the handling of the complaint to the buyer's electronic address.

3. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: http://www.coi.cz, is competent for out-of-court settlement of consumer disputes arising from the Contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer, from a purchase contract concluded by electronic means.

The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

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